Refund policy

Returns, cancellations and withdrawals

We offer a 14-day return window, which means you have 14 days from the date you receive your item to request a return.

Order cancellation before dispatch

If your order has not yet been fulfilled or dispatched, you can request cancellation through your customer account. Sign in using the email address used for your order, select the relevant order, and submit a cancellation request.

Request a cancellation or return through your customer account

Cancellation requests are reviewed before they are completed. If approved, we will cancel the order and issue any refund due to your original payment method. Once an order has been fulfilled or dispatched, it can no longer be cancelled through this process; you may still request a return after delivery if the item is eligible.

Starting a return

To start a return, please use the customer account link above or contact us at Jxairsoft.uk@gmail.com. Please include your order number so we can identify your purchase quickly.

Returns must be authorized before being sent back. Items sent back without first requesting a return will not be accepted.

Return condition

To be eligible for a return, your item must be in the same condition as when you received it: unused, unmodified, uninstalled, and in its original packaging. All accessories, manuals, tags, and parts must be included. We also require the receipt or proof of purchase.

Please note that customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Returns should be sent to the following address:
2 Silt Road, Littleport, Ely, Cambridgeshire, CB6 1QD, United Kingdom

Damages and issues

Please inspect your item upon delivery. If the product is damaged, defective, or you received the wrong item, contact us immediately so we can evaluate the issue and resolve it.

Non-returnable items

Certain items cannot be returned unless faulty or unless applicable consumer law requires otherwise. This may include used or installed airsoft parts, modified or damaged items, gift cards, custom or special-order items, personal protective equipment, and items showing signs of wear, field use, or installation marks.

If you are unsure whether your item qualifies for return, email us before sending it back.

Exchanges

Exchanges are handled as returns. The fastest way is to return the unwanted item; once the return is accepted, make a separate purchase for the replacement.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving it, for any reason and without justification, unless a legal exception applies. For orders that have not yet been fulfilled or dispatched, please use the cancellation request process above. For orders already delivered, please request a return through your customer account.

The item must still meet the return eligibility criteria stated above.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued back to your original payment method within 10 business days.

Please note that your bank or card provider may require additional processing time.

If more than 15 business days have passed since your return was approved, contact us at Jxairsoft.uk@gmail.com.