Shipping policy
Thank you for shopping at Jxairsoft. This Shipping Policy explains our processing times, shipping methods, and delivery expectations.
1. Processing Time
All orders are processed within 2 business days after payment is received.
Orders are not processed on weekends or UK public holidays.
If we experience a high order volume, processing may be delayed slightly. We will notify you if there are significant delays.
2. Shipping Locations
We currently ship to:
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United Kingdom (mainland UK)
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European Union countries
We do not ship to P.O. Boxes.
3. Shipping Methods & Estimated Delivery Times
All orders ship from our UK warehouse.
| Shipping Method | Carrier | Estimated Delivery Time |
|---|---|---|
| UK Standard Shipping | Royal Mail / Evri | 2–4 business days |
| UK Express Shipping (Optional) | Royal Mail 24 / DPD | 1–2 business days |
| EU Tracked Shipping | Royal Mail / International carriers | 3–7 business days |
Delivery times are estimates and not guaranteed.
4. Shipping Fees
United Kingdom
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Orders £80 and above → Free Shipping
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Orders below £80 → £4.99 shipping fee
European Union
Shipping costs vary by destination and weight.
Shipping fees will be automatically calculated at checkout.
5. Order Tracking
Once your order ships, you will receive a confirmation email with:
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A tracking number
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A tracking link
Tracking information may take up to 24 hours to update.
6. Delivery Issues
We are not responsible for:
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Carrier delays
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Incorrect addresses provided at checkout
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Lost or stolen parcels marked as “delivered”
For delivery issues, please first contact the carrier using your tracking number.
If you still need help, contact us at yu13660376296@gmail.com.
7. International Taxes & Customs
For EU customers:
Your order may be subject to customs duties, import VAT, or handling fees depending on the destination country. These charges are the customer’s responsibility.
8. Contact Us
If you have any questions about shipping, please contact:
Email: Jxairsoft.uk@gmail.com
Trading Name: Jxairsoft